POLICIES

Cancellations and Reschedules 

We are a prepay establishment to avoid no call no shows. We have a strict 48 hour policy. If you need to reschedule, give us at least 48 hours notice or more and you may move your session which you can do online with your vagaro confirmation. If less than 48 hours notice, you forfeit the cost of the session. You may reschedule the same appointment one time at no charge. The second time, a 50% service charge will be added and charged to the card on file or we will send an invoice for it which must be paid that day to hold the appointment. If you need to reschedule a third time, you will forfeit the session and need to pay and book a new appointment. We are a small business and we simply can’t afford to eat the cost of consistent rescheduling of the same appointment as it blocks other potential clients from booking the appointment slot. If you decide you want to shorten the session when you come in for any reason, we still charge for the original amount of time that you booked. We do not offer refunds. Intake forms are required to be filled out when sent to ensure your safety. 

 

We will be ready on time for your session. All sessions must end on time, even if you are late. If you are more than 15 minutes late, your session will be cancelled unless you let us know you’re still on the way.

 

Spa Etiquette 

Please keep noise in the hallway and lobby to a minimum and turn off the sound on your phone. Out of respect for other guests, children are not welcome at the spa. The spa is not responsible for lost or stolen items. 

 

Inclement Weather 

Your safety is our top priority, especially during inclement weather. We will proactively contact you two hours before your scheduled appointment to confirm if the studio will be open. If weather conditions make it unsafe for you to travel, we understand and accept same-day cancellations without any penalties. We will simply reschedule. Please rest assured that we are committed to ensuring your well-being.

 

Gift Cards, Discount Codes, and Packages   

All sales of gift cards are final. Gift cards are redeemable for massage services and related treatments, not cash. Gift cards cannot be combined with discount codes. Only one discount code may be used at a time. If you have a gift card for a service and prices have raised, we will honor the amount initially spent on the gift card while requiring payment for any new overage. Packages are shareable and non-refundable. Packages are subject to the cancellation and reschedule policy.

 

Sick Policy 

If you have cold, fever, nausea, flu, or Covid-19 symptoms, please reschedule as soon as possible. We cannot massage a sick person as it puts us and other clients at risk. If you arrive sick, your session will be canceled with no refund.

 

Refusal of service 

For safety reasons, staff reserves the right to refuse or discontinue treatment at any time. Reasons may include, but are not limited to the following: Intoxication, hate speech, sexual or romantic advances, contagious or unidentified skin conditions.  

 

Thank you for your understanding and consideration!

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