Our massage therapists are independent contractors that commit their time to take care of your team. Out of respect for their schedules, we require 24 business hours notice to make any changes to the session or event schedule, or to make cancellations.
If your session or event must be cancelled without the required 24 business hours notice, you will still be billed for the full amount of the service and it must be paid in full before a new service can be scheduled.
For sessions and events that are confirmed with short notice, these times are flexible but should be made as soon as possible.
If you are 15 minutes or more late, the therapist can cancel the session without refund unless the client is willing to have their session cut short to respect the next client’s time.
Thank you for your understanding and consideration!